Careers

Job Posting: Customer Service Representative 

AIRMATIC, Malvern, PA, has an immediate opening for a Customer Service Representative (CSR). Our CSR will be responsible for working closely with fellow Associates to grow Company Sales with existing and new Customers. Our ideal Candidate is a sharp, self-aware individual that is technically inclined. Our new Associate will work in a fast-paced, well-appointed office with smart, friendly, hard-working coworkers who are driven to generate Customer loyalty by providing great service and support. 

Responsibilities:

  • Prepare quotes, enter orders and follow through with on-time delivery
  • Resolve product and service issues quickly and completely
  • Respond rapidly to all email and voicemail messages
  • Perform sourcing, cross-referencing and product data collection via Internet research
  • Promptly answer Customers' and Account Managers' questions on products, pricing, and delivery
  • Build and maintain rapport with Customers and Suppliers

Position Requirements:

  • Mechanical aptitude, ie, ability to understand and apply mechanical concepts and principles
  • Highly motivated with focused ambition and drive
  • Ability and work ethic to succeed as a professional Telephone Account Manager
  • Excellent verbal, written, and listening skills
  • Proficient in MS Office Suite
  • Ability to type ≥ 50-wpm; CRM Software use mandatory
  • Demonstrated track record of success including consistent goal achievement
  • Ability to develop business relationships at the decision making level
  • Strong social skills both verbal, and non-verbal gestures, body language and personal appearance
  • Desire and ability to work in a company culture that only rewards sound judgment, honesty, passion, hard work, and success.

Appropriate Skills, Attributes, and Interests:

  • Consistently place high value on Customer and Supplier relationships
  • Prioritize activities that are needed to meet the job’s responsibilities
  • Ability to work for a Company that rewards sound initiative, judgement, taking responsibility, honesty and passion
  • Define a plan of action and organize the needed steps to meet deadlines and achieve goals
  • Successfully work with a wide range of people at varying levels in Customer and Supplier Organizations
  • Continue toward goals in the face of stress and deadlines
  • Value gathering and using information and knowledge
  • A background in industrial / mechanical products
  • Ability to memorize and utilize technical information
  • Embrace a culture that values Cathedral Builders – not Bricklayers

 

AIRMATIC provides ongoing business skills training, product training, coaching and mentoring support to help elevate both our Associates and our Company.

Hours & Compensation:

  • Hours: 8:30 – 5:00 PM OR 9:00 – 5:30 PM; Monday thru Friday
  • Salary: $45,000 (dependent on relevant experience and qualifications)
  • Benefits: Comprehensive Package includes Medical, Dental, Vision, Life Insurance; Flex Benefits Plan; 401(k) Plan and Profit Sharing

AIRMATIC Hiring Process:

Qualified Applicants are invited to submit a resume (with a personalized cover letter is a plus). Qualified Candidates who meet key criteria and appear to be a good fit will be notified by email of our interest and will be prompted to complete an inventory of assessments including: Cognitive Ability, Critical Thinking, Motivation, and Typing Proficiency Tests. Success in these initial stages of the process move Candidates to a Telephone Interview by our Customer Service Director followed by an In-Person Interview by our Hiring Team. A screening service company is used to validate information provided.

 

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